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If you can't find your question, please
let us know and we'll
answer it in e-mail and add it to the FAQ.
- Do I need to know FTP?
- What FTP client should I use?
- How do I use FTP using CompuServe?
- Does your site support multiple WWW
pages on the same directory?
- How often can I upload my revised
HTML pages and what is a cost of each upload?
- How many people would have access to
upload and/or edit html files per account?
- Can I break my pages down into sub
directories?
- How many FTP sites come with the
starting package?
- Does each of my Home page clients
need separate FTP sites?
- Do we use standard HTML to design
Home pages or a special format?
- After I opened an account, do I have
to upload my home page immediately or do I have, say a week, to
do so before you either terminate or suspend my account?
- Are FTP uploads the only way to get a
file there?
- Can I create my own disk-library
structure ?
- Am I 'limited' on changing files,
etc.?
- How do I transfer files to your
server?
- I would like information on how I
will set up my Web HTML pages, and any other requirements as
well.
- How do I upload my "index.html" with
the four letter extension when my PC will only allow me to add a
three letter extension.
- If a user accesses a large 200 k gif
and then cancels it after 5 k are received will it show up in
the logs and then the stats as a 200 k transfer?
- I uploaded a known good file to the
public_html. I logged onto to my WWW page and downloaded it to
verify that it worked. The file now had errors. Why did a good
upload resulted in a bad download.
- Can I copy files from my local Web
directory to my FTP directory?
- What, if any, files do you want to
start or will you put a dummy in the directory for me to
overwrite?
- I made some directories by accident
and the server will not allow me to delete them. What's the deal
with that?
- How do I delete files in Fetch?
- Is there a way for anonymous users to
upload files?
- How do I get my web pages to the
server?
- Can I use to Telnet to edit my web
pages?
- How should I upload JPG files using
FTP?
- I usually upload documents with rz
command from terminal mode. Can I upload my documents in this
way?
- Does your Web/FTP site support the
anonymous FTP function needed to download files?
- Is there a way to download files
without anonymous FTP?
Do I need to know FTP?
If you want to sign up for a Self Serve account you need to know
how to use FTP. It usually isn't all that complicated. Ask a friend
or lab assistant that knows. Take the time to learn about FTP, it is
an investment in yourself.
What FTP client should I use?
If you are using a Mac try using Fetch. Fetch can be obtained
from:
If you are using a PC try using WS_FTP which can be obtained
from:
How do I use FTP using CompuServe?
The CompuServe software supports FTP. Go ahead and try it. Open
an non anonymous FTP session with the server you are on, for
example, ftp.slip.net. When it prompts you for an account name and
password enter your account name and password. If you have trouble
read the manual to figure it out or ask their technical support.
Does your site support multiple WWW
pages on the same directory?
Yes.
How often can I upload my revised HTML
pages and what is a cost of each upload?
As often as you like, when you like. Each upload generates
traffic equivalent to one hit on the document involved.
How many people would have access to
upload and/or edit html files per account?
As many people as have the account name and password and know how
to use FTP or telnet.
Can I break them my pages down into
sub directories?
Yes.
How many FTP sites come with the
starting package?
Each account comes with one Web directory and one anonymous FTP
directory.
Does each of my Home page clients need
separate FTP sites?
Typically, anonymous FTP is used for large files, such as
demonstration software etc. If you client isn't going to have any
special files to download they won't need to use the FTP directory.
Do we use standard HTML to design Home
pages or a special format?
You use whatever format you want in your pages. However, most
browsers won't understand anything but standard HTML, or
Netscape-enhanced HTML, so we suggest you use one of these two
formats...
After I opened an account, do I have
to upload my home page immediately or do I have, say a week, to do
so before you either terminate or suspend my account?
No, we will not terminate your account. We just mean to give
strong encouragement for you to upload your content quickly. This is
primarily aimed at the Low Cost accounts which we offer to promote
our services and actually run at a loss. Don't worry about it.
Are FTP uploads the only way to get a
file there?
It's the primary way, but there are work arounds.
Can I create my own disk-library
structure ?
You can create any structure of directories you want.
Am I 'limited' on changing files,
etc.?
No. You can change files as often and as many times as you like.
How do I transfer files to your
server?
You use FTP.
I would like information on how I will
set up my Web http pages, and any other requirements as well.
When you sign up for an account you receive basic instructions.
How do I upload my "index.html" with
the four letter extension when my PC will only allow me to add a
three letter extension.
You have two solutions at your disposal to resolve this:
1. Get a fully functional FTP client for Windows (I am assuming
you are using windows) which allows you to set the destination file
name. There are several free FTP clients that support this.
2. Telnet to the server you are on, for example,
shell.sliplink.net. Log in using your account name and password and
type:
cd public_html
mv index.htm index.html
If a user accesses a large 200 k gif
and then cancels it after 5 k are received will it show up in the
logs and then the stats as a 200 k transfer?
Only the actual data transferred, in this case 5 k.
I uploaded a known good file to the
public_html. I logged onto to my WWW page and downloaded it to
verify that it worked. The file now had errors. Why did a good
upload resulted in a bad download?
The file was probably uploaded with your FTP client in text mode.
This does CR-LF to LF translation. (DOS to Unix text translation.)
Don't do this. If you use a command line FTP client, be sure to type
"binary' before sending up files for download. If you are using a
client like WS_FTP, be sure you select the binary transfer option.
With WS_FTP, you do this by clicking on the circle near the word
"Binary".
Can I copy files from my local Web
directory to my FTP directory?
Yes, but you should know it makes no difference to the FTP client
where you are putting your file as long as you have write
permission.
What, if any, files do you want to
start or will you put a dummy in the directory for me to overwrite
We prefer you install your pages as soon as possible. All new
accounts are created with a temporary home page.
I having trouble putting a file in
/pub/myaccount directory via FTP. I get a response of access denied.
Is this something I should be able to do?
You need to FTP non anonymously. Log in with your account name
and password. (if your FTP client does not prompt you for your
account name and password, you are using anonymous FTP, quit and
start again with the appropriate options for the FTP client you are
using.)
I made some directories by accident
and the server will not allow me to delete them. What's the deal
with that?
You may be having trouble because if you using telnet or a text
based FTP client you have to put quotes around the filename.
Also, you may be having trouble because you need to delete the
files inside the directory first or you might be having trouble
because you typed the name wrong.
How do I delete files in Fetch?
After connecting to the site with your account name and password
using Fetch:
- Select the file or directory. Choose "Delete File or
Directory" from which ever menu it is in. It will delete the
currently selected file. This is the technique to use because it
avoids you having to type in the name again.
- Choose "Delete File or Directory" from the menus. Then you
have to type in the file or directory name. This way leads to
problems with incorrect names.
Is there a way for anonymous users to
upload files?
We don't currently support incoming directories due to the legal
and security risks.
How do I get my web pages to the
server?
To get your Web pages to the server your going to have to use
FTP. When it prompts you for a name and password, enter YOUR account
name and YOUR password. (This will put you in YOUR home directory).
Once you have finished this then you are going to have to send
you html files to the server. (I'm not sure what FTP client you are
using, so I'm not sure of the commands you will use)
Select the files on the local machine (Your machine) and click on
Send This should send the file from your machine onto the
server.
Can I use to Telnet to edit my web
pages?
Yes. As for working on your Web pages on the server. I would
recommend using the "pico" editor. Just type pico yourfilename your
options are listed at the bottom of the screen.
How should I upload JPG files using
FTP?
Some FTP clients don't know file is binary and not text and so
they do carriage return to line feed translation (changing the value
of certain bytes to new values) on your image. Which damages it.
If you are using a text based FTP client (like through FTP) type
binary. Otherwise select binary or raw data transfer.
I usually upload documents with rz
command from terminal mode. Can I upload my documents in this way?
Yes.
Am I correct in assuming that people will view my pages using
http, but will be able to download my demos using ftp? If this is
so, do I have to place the download software anywhere special? Or do
I simply use ftp:// in the tag which references them?
As noted in your account information:
Your FTP directory is:
/home/ftp/pub/accountname
Files that you put there will can be retrieved via anonymous FTP
using the URL:
ftp://servername/pub/accountname
Where servername is the server your account is on (for example,
ftp.sliplink.net) and accountname is your account. Note this is
different than your public_html directory.
Does your Web/FTP site support the
anonymous FTP function needed to download files?
Yes, you get your own anonymous FTP directory with any of our
accounts.
Is there a way to download files
without anonymous FTP?
You can also transfer your .EXE's as files via HTTP but it isn't
as efficient. Since most web browsers support FTP URLs you can have
your Web documents (in your Web directory on our system) refer to
your FTP files (in your anonymous FTP directory on our system).
FTP can be more efficient that HTTP for transferring files
because some implementations support on the fly compression and
decompression.
Back to
FAQ Index
Contact us:
To place an order now call: 1-877-839-6826
For Pre-sales questions call: 1-916-448-8099 or
1-866-543-4121
For Technical Support call: 1-916-488-3300
sales@sliplink.net
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