• What is a virtual server?
• Will I be able to access my domain name with or without the WWW?
• Do you offer dial-up internet access?
• Do you support MS Front Page extensions?
• Do you offer web page design services?
• Can I upgrade from a Server 1 to a 2?
• Can I check domain name availability?
• Does SLN  handle domain registration?
• Can I transfer an existing domain to SLN ?
• How long does it take before my domain name is active?
• What is the fee for domain registration?
• Does SLN  limit the number of hits I receive a month?
• How do I transfer files to my web site?
• Will I have unlimited access to update my pages?
• Can multiple domains point to the same HTML files?
• Can I use my account for commercial purposes?
• Can I resell space within my own account?
• Do you accept international orders?
• How long has SLN  been in business?
• What contract and payment terms are available?
• Do you offer technical support?
• Why does SLN  want me to use the Trouble Ticket Systems?
• How long does it take to set up a new account?
• How do I place an order?
• What do the errorcodes mean?
• What type of encryption algorithm do I use for PGP(tm)?
• Why is there a PHF program in my cgi-bin? Doesn't that make my account insecure?
• Configuring e-mail for virtual hosts that want the same pop name.
• How can I tell if my account has been disabled.

SLN  specializes in virtual servers as well as dedicated servers which means that you can find a home for your web site on our web servers and establish a presence on the internet regardless of your needs. We help you register your own domain name free, which will become your unique address on the World Wide Web. Having your own domain name does not reveal that you are renting web space, and, since email can be addressed to your domain (eg. WWW.YOURNAME.COM ) you will not have to announce a new email address if you change internet access providers. And, with a domain name you can transfer your web presence at any time and never lose your identity since you can take your www.yourname.com with you. The SLN  Virtual Server Solution allows you to start small and scale upward to whatever server and bandwidth combination fits your needs. Our customers range from small businesses to large corporate clients. SLN  server architecture is the most robust and flexible in the industry. Customers use their SLN  server solutions for e-commerce, on-line auctions, chat forums, virtual postcards, polls and surveys, live audio and video, secure conferencing, market research, banner advertisements, shopping carts, email (virtual post offices), classified ads, databases, search engines, on-line stores and malls and much more.
 

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Yes, you will be able to access the domain name with or without the WWW in front. Many web hosting providers do now provide this capability. For example, you can access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

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YES , you will need local Internet access in order to maintain your web site and retrieve email addressed sent to your site. We presently offer 2000 plus dialup numbers nationwide. Providing a specialized Virtual Server is priority one. We have our 2000 dialup numbers on separate servers for the modems than our hosting servers enabling us to devote more resources to our customers web presence needs and to enhancements of the entire Virtual Server System.
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Yes, our Standard Server 1 account has FrontPage extensions. This account is for MS Front Page 98.& MS Front Page 2000 .MS Front Page 97 can still be used on this account.

SLN  also gives resellers the opportunity to host additional domains using MS FrontPage on our Plus accounts.

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Although we do offer web page design services, our first choice is to send you a list of companies and resellers that offer web page consulting, web page development, and/or custom scripting services. We are primarily in the business of web hosting, network and system administration. You may contact any of our resellers directly through our on-line mall to discuss design and pricing. For more information, contact sales@sln.net.

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Yes, if you are not utlizing the FrontPage extensions. If you are using FrontPage on your server 1 account you must upgrade to at least a server 2+, 3+ or 4+ to maintain your FrontPage extensions.
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No.  The virtual host domain will have to be configured from the start as if it were a brand new account.  There is a $39-$49.00 setup fee.  Any unused rent will be applied to the new server.  Keep in mind that since your site will move to a new server your IP address will also change.

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Yes. You can check domain availability direct from our web site.

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SLN  will register new domain names for you.  We will charge you directly for this service.  We register it in YOUR name.  If you have an existing domain we will fill out and send you a modify domain name template. When the transfer is complete there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site at SLN com.net until they update their DNS. During the propagation period persons accessing your site will be going to both sites until all are eventually accessing the new site hosted by SLN . The process should be seamless.

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Yes. Whether you place an order by telephone or via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while wSLN ing for the transfer to be complete. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site until propagation is complete.  If you experience difficulities getting your domain name modified you can fill out our form at http://sliplink.net/domainhelp.htm

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Once your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.
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What is the fee for domain registration ?

Domain Names .COMs starting at $8.95!* FREE with every domain: See Details •  FREE!  Blog •  FREE!  Free Hosting •  FREE!  Complete Email •  FREE!  Forwarding / Masking •  FREE!  Change of Registration •  FREE!  Starter Web Page •  FREE!  "For Sale"/ Parked Page •  FREE!  Domain Name Locking •  FREE!  Total DNS Control Start Your Domain Name Search Here! Enter a Domain Name: www. .com .us .info .net .org .biz .mobi .tv .ws .name .am .be .cc .cn .com.cn .org.cn .net.cn .fm .jobs .jp .ms .nu .tc .tw .com.tw .org.tw .idv.tw .co.uk .me.uk .org.uk .vg Domain Pricing Per Year   1 yr 2 yrs 5 yrs 10 yrs .COM* $8.95 $8.85 $8.65 $7.95 .US $8.95 $8.85 $8.55 $7.95 .INFO* $8.95 $8.85 $8.75 $8.75 .NET* $8.95 $8.85 $8.55 $7.95 .ORG* $8.95 $8.85 $8.55 $7.95 .BIZ* $8.95 $8.85 $8.55 $7.95 .MOBI* $14.99 $29.99 $14.99 $14.99 .TV $44.99 $44.99 $44.99 $44.99 .WS $9.95 $9.85 $9.55 $8.95 .NAME* $9.75 $9.75 $9.75 $9.75 * Plus ICANN fee of 20 cents per domain name year. Certain TLD's only. More Great Deals! Risk Free Transfers - Includes a 1-year extension.  .COMs Only $6.95! Private Registrations - No spam, scams, or prying eyes!  Only $8.95/yr! Bulk Domains - Save when you register multiple domains with special bulk pricing! Domain Name Appraisal - Get an expert evaluation of what a domain name is worth.  From just $4.99!

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No. Our experience has shown that 300 to 500 MB/month is more than enough data transfer for 90 (+)% of all websites and we use it as a bench mark. Depending on the quantity and size of your files, 1000MB could support many thousands of hits per week. 

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Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first time users. SLN  offers unlimited FTP access. 
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You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your convenience.
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In general, if you have more than one domain account at SLN  we can point each domain address to the same HTML files. There is a $30.00 setup  fee to mirror sites and $3.00/monthly fee.
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Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information, products and services available to the users of the internet community.  SLN  Virtual Server secure processing is available FREE using SSL and PGP to provide an environment whereby payment information (such as a credit card number) or confidential information (such as a custom form) can be transmitted from web browser to web server in an encrypted mode. Look for the solid key for secure transaction liscencing.
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Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. A server #1 will only allow you to resell subdirectories. If you are going to resell domain accounts you will need at least a server #2 which is a much more powerful solution that allows you to partition cgi and ftp directories for your customers as well as partiton virtual hosting directories. You can also resell server all account types SLN  offers, at whatever price you choose. We will bill you our fees and you can charge your customer what you wish.
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Yes. We are pleased to have customers around the world. If desired, we can host non-US domain name extensions.

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SLN  has been in business since 1995 and is serving thousands of active websites. Our staff consists of a trained and professional technical support team, system administrators and network analysts.
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We bill in monthly increments for resellers and quarterly for standard users and do not require a minimum contract ** beyond the initial set-up and first month fee. We accept MasterCard, Visa, and American Express as well as personal and business checks. Email us if you wish to use wire transfer as a form of payment.

**ReadyServices and above accounts are required to sign a 3 month minimum contract.
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Yes. We encourage our customers to fill out our on line real time support system at http://sliplink.net/support with questions or concerns about their web site. We are quick to respond to support email around the clock. If we cannot offer a solution to a concern within a reasonable time frame, we will invite you to call us or we'll call you directly.

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SLN  wants customers to use the Trouble Ticket Systems because this helps you the customer. SLN 's Trouble Ticket System allows for multiple support/billing representatives to review your tickets, and escalate to other areas as necessary. It is the fastest, most efficient way to resolve problems and answer questions. This also allows management to review all trouble tickets you have ever submitted, seeing your entire history.
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Orders for servers will be configured within 24 hours, and most times will be done the same day. Once an account is set up an activation notice will be sent you via email including a userid, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.
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You can place an order for a Virtual Server account directly from our web site 24 hours a day or by calling 1-916-488-3300  between the hours of  9 am to 11 pm Monday through Friday PST.  If you have presales questions please use our technical support line at 1-916-488-3300
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SLN  supports DSS/Diffie-Hellman encryption. For more information on PGP and other Security issues visit our Security page at:  http://SLN com.com/security.htm

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The original "phf" program was distributed with a number of older webservers. It was supposed to be an example of the "right way" to write a cgi program such that people could not send special characters and break out of your program to run their own programs on your server. Unfortunately, there was a flaw in the code such that a knowledgeable hacker could execute just about any program on your server without your knowledge. Since this program was distributed with these older webservers, and most people did not remove it after it was installed, it became a very popular way for people to try to break into machines.

The "phf" program that is on your server is NOT the same program. Since many wanna-be hackers try to use this exploit, we have written our own version of the phf program that tracks and logs the hackers attempts. The program on your server is nothing more than a simple perl script that forwards the hackers browser to our main server. (You can look at the script for yourself to see that this is so.) This program analyzes the data sent by the attacker, but there is no way that it can be used to break into your account.

On our servers, we log each hit, including the date and time of an attack, and the host that the attacker was coming from. We periodically compile these logs and forward complaints to the service providers used by the attackers, and to the proper authorities as needed. The programs on our servers also analyze the attacker's request and returns bogus data that looks like the attacker's command has succeeded. (One common attack is to try and grab the password file from your server. In this case, our program returns a real-looking password file, that contains a garbage account and password information.) We are constantly adding new security features to our servers and network and cooperate regularly with numerous organizations and agencies in an on-going effort to protect your data. SLN  pursues and  prosecutes illegal activities.
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From the control panel, choose the "Advanced e-mail for virtual hosts" option.

This option is used to setup e-mail accounts (aliases/forwards) for virtual hosts under RESELLERS. The configuration is similar to the configuration of standard e-mail aliases and forwards. Using virtual hosts, many domains can share a single IP address. This causes a dilemma for e-mail as there is no default way to differentiate between webmaster@virtual-1.com and webmaster@virtual-2.com - both addresses are just delivered to "webmaster" on the server #2 domain. As most websites, would like to use e-mail addresses like "webmaster" or "sales" with their domain, another method has to be used.

First, either a unique POP account must be created for each virtual domain (using the "Add a new account" option) or a valid destination e-mail address like joe@someplace.com must be specified.

The complete address, including the virtual's domain name, must be entered in the "ALIAS" field.

The "MAILDROP" input field should contain the address of the final recipient of the mail - either the name of the POP account added for the virtual host or a valid offsite e-mail destination (like a POP account with your ISP).

To add an alias, enter the virtual host e-mail address you want in the ALIAS field and enter the destination in the MAILDROP field and click the "GO" button next to "ADD THE VIRTUAL ALIAS".
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You will be able to tell you account has been disabled by the Document Containts No Data error message when you access your site.

If you see ether of the above you will need to contact our accounting department at 1-916-488-3300  ) 9 am to 6 pm PST

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