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We at Sliplink Network are proud to offer you several options to pay for your ReadyServices / Sliplink / SLN services, such as we accept Cash, Check, Money Orders, American Express, Discover, MasterCard and VISA, and Bank Drafts / Wire Transfers.
PLEASE NOTE: The billing below procedures may or may not apply to you depending on which of our services you currently subscribe to. If your billing is not paid to SLIPLINK NETWORK or to Berber Corp / UltraTech or ULTRATECH, you are probably billed though our third party companies.
Billing Policies and Procedures
To expedite your billing questions go to our helpdesk and submit your request using SLN / Sliplink's real time trouble ticket system You will receive a ticket number which will be handled promptly.
To update your credit card information or pay with a credit card click here
To update your email or postal address go to our helpdesk
To reactivate your account please use our helpdesk
If you wish to pay by Check Debit http://www.sliplink.net/check.aspx
SLN / Sliplink offers a monthly, quarterly, semi-annual and annual billing cycle to all customers, upon the customer's request. If you have billing questions and need to speak with a representative, please call 1-916-488-3300 or submit your questions via our HELPDesk click here. Since Monday is the busiest day for telephone calls, please utilize our ticket system for a more timely response.
If You Pay by Credit Card
Customers paying by credit card will be billed on or about the 1st of every month prior to the month they receive service. Your credit card will also be charged for any new orders placed throughout the month. Invoices will be emailed when they are posted to your account. You will be sent via email a reminder to obtain any open invoices and a statement from your online billing on the 1st and 10th day of every month. If the statement reflects a balance due, there was a problem processing your credit card. Please ensure we have updated credit card information. Use our credit card form update form to send us updated credit card information
If You Pay by Personal or Company Check via ACH / Draft Transaction
Customers paying by check via ACH may fill out the form at our secure check debit information form. When using this form you will need to VOID the check you are placing to be used on the electronic check form. Need help with Bank / Check Draft form please click here
If You Pay by Personal or Company Check
Customers who pay by check will be sent via email a reminder to obtain any open invoices and a statement from your online billing on the 1st and 10th day of every month, with payment due on the first day of the following month. Payments are considered late after the fifth day of the month and a finance charge will be assessed to your account. You will also receive invoices via email throughout the month as they are posted to your account. All invoices and payments from the previous month will be listed in the monthly statement that you retrieve from our online billing status page. When making payment, please include your customer ID and domain name on your payment.
You may mail payments to:
Sliplink Network
ATTN: Accounts Receivable Department
PO Box 351
Sacramento, CA 95812-0351
Please allow 5 days in advance for mai to arrive on time.
DO NOT UNDER ANY CIRCUMSTANCES MAIL CASH! please convert it to a Money Order or Cashiers Check.
Disk Usage
If you exceed your allotted disk usage for your account, you will be billed a rate of 99¢ per MB purchased in 5M increments. Your disk usage is calculated by the average amount of space you have used each day in a thirty day period. Your disk usage is calculated and billed on the 5th day of every month. Please remember that your log files count as disk usage and you should back them up or reset them regularly, especially if you have a high traffic site. Less than 1% of SLN / Sliplink's customer base exceeds its disk space allocations. Most web sites only require 5 to 7 MBs of disk space. The entire SLN / Sliplink web site is less than 18 MB.
Data Transfer
SLN / Sliplink charges 75¢ per MB should you exceed your allotted data transfer. SLN / Sliplink offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed SLN / Sliplink's generous data transfer allocations.
Upgrades
If you exceed the virtual host limit for a particular virtual server as established by SLN / Sliplink's on-line Service and Pricing Plans located at services, SLN / Sliplink will automatically upgrade you to the next higher level server. You are responsible for and have the means of keeping track of the number of virtual hosts under your virtual server. By ordering and using virtual hosts in excess of SLN / Sliplink's established service plans, you acknowledge that you will pay for any required upgrade. In other words, if you have a virtual server 2 which limits you to 25 virtual hosts, and you add virtual host number 26 under you, we will upgrade and bill you for a virtual server 3.
Collection Procedures
The majority of SLN / Sliplink's customers are legitimate, honest and responsible business people. In order for us to provide a high quality service at a low price, we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully. Please read the following policy carefully so there is no misunderstanding. If your account becomes overdue after the due date on the invoice the following will occur. You will receive a reminder via email that we have not received your payment. If payment is not received within 5 days of your past due date your service will be restricted and functionality will be denigrated. If your account becomes more that 60 days past due, your data will be removed from the servers and your account will be referred to our collection and legal departments. If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating. If we pursue a legal remedy and obtain a judgment against you, we will seek to enforce that judgment. If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of $35. We will also charge you all associated costs to include attorney and collection fees. We look forward to a mutually beneficial business relationship.
Reactivation Fee
In the event that your account is deactivated due to nonpayment, please check your online billing status for the overdue amount. Your payment must include the $35.00 reactivation fee per IP for your account(s) to be reactivated. You may fax credit card information to us by filling out and printing our form at http://www.sliplink.net/reactivate.aspx or you may send us a money order via your choice of overnight courier. You may cancel your account at any time and you will only be billed through the end of the month in which you cancel. Cancellations are done once a month at the end of the month by our staff.
PLEASE NOTE: The above billing procedures may or may not apply to you depending on which of our services you currently subscribe to.
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