

Sliplink Network
A BERBER COMPANY
P.O. Box 351
Sacramento, CA 95812-0351
916-488-3300
1-877-839-6826
1-866-543-4121

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We at Sliplink Network are proud to offer you
several options to pay for your ReadyServices / Sliplink / SLN
services, such as we accept Cash, Check, Money Orders, American
Express, Discover, MasterCard and VISA, and Bank Drafts / Wire
Transfers.
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To update your email or postal
address go to our
helpdesk
To reactivate your account
please use our
helpdesk
If you
wish to pay by Check Debit
http://www.sliplink.net/check.aspx
SLN / Sliplink offers a
monthly, quarterly, semi-annual and annual billing
cycle to all customers, upon the customer's request.
If you have billing questions and need to speak with
a representative, please call 1-916-488-3300 or
submit your questions via our
HELPDesk click here. Since Monday is
the busiest day for telephone calls, please utilize
our ticket system for a more timely response.
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If You Pay by Credit Card
Customers paying by credit card will be billed on or
about the 1st of every month prior to the month they
receive service. Your credit card will also be charged
for any new orders placed throughout the month. Invoices
will be emailed when they are posted to your account.
You will be sent via email a reminder to obtain any open
invoices and a statement from your online billing on the
1st and 10th day of every month. If the statement
reflects a balance due, there was a problem processing
your credit card. Please ensure we have updated credit
card information. Use our
credit
card form update form to send us updated credit card
information
If
You Pay by Personal or Company Check via ACH / Draft
Transaction
Customers paying by check via ACH may
fill out the form at our secure check debit information
form. When using this form you will need to VOID the check
you are placing to be used on the electronic check form.
If You Pay by Personal or Company
Check
Customers who pay by check will be sent via email a
reminder to obtain any open invoices and a statement
from your online billing on the 1st and 10th day of
every month, with payment due on the first day of the
following month. Payments are considered late
after the fifth day of the month and a finance charge
will be assessed to your account. You will also
receive invoices via email throughout the month as they
are posted to your account. All invoices and payments
from the previous month will be listed in the monthly
statement that you retrieve from our online billing
status page. When making payment, please include your
customer ID and domain name on your payment.
You may mail payments to:
Sliplink Network
ATTN: Accounts Receivable Department
PO Box 351
Sacramento, CA 95812-0351
Disk Usage
If you exceed your allotted disk usage for your account,
you will be billed a rate of 99¢ per MB purchased in 5M
increments. Your disk usage is calculated by the average
amount of space you have used each day in a thirty day
period. Your disk usage is calculated and billed on the
5th day of every month. Please remember that your log
files count as disk usage and you should back them up or
reset them regularly, especially if you have a high
traffic site. Less than 1% of SLN / Sliplink's customer
base exceeds its disk space allocations. Most web sites
only require 5 to 7 MBs of disk space. The entire SLN /
Sliplink web site is less than 18 MB.
Data Transfer
SLN / Sliplink charges 75¢ per MB should you exceed your
allotted data transfer. SLN / Sliplink offers dedicated
bandwidth packages for customers who require greater
amounts of bandwidth. Only a handful of customers exceed
SLN / Sliplink's generous data transfer allocations.
Upgrades
If
you exceed the virtual host limit for a particular
virtual server as established by SLN / Sliplink's
on-line Service and Pricing Plans located at
services,
SLN / Sliplink will automatically upgrade you to the
next higher level server. You
are responsible for and have the means of keeping track
of the number of virtual hosts under your virtual
server. By ordering and using virtual hosts in excess of
SLN / Sliplink's established service plans, you
acknowledge that you will pay for any required upgrade.
In other words, if you have a virtual server 2 which
limits you to 25 virtual hosts, and you add virtual host
number 26 under you, we will upgrade and bill you for a
virtual server 3.
Collection Procedures
The majority of SLN / Sliplink's customers are
legitimate, honest and responsible business people. In
order for us to provide a high quality service at a low
price, we must maintain solvency. Managing our accounts
receivable is an integral part of doing business
successfully. Please read the following policy carefully
so there is no misunderstanding. If your account becomes
overdue after the due date on the invoice the following
will occur. You will receive a reminder via email that
we have not received your payment. If payment is not
received within 5 days of your past due date your
service will be restricted and functionality will be
denigrated. If your account becomes more that 60 days
past due, your data will be removed from the servers and
your account will be referred to our collection and
legal departments. If you fail to pay for services
rendered, we will report the delinquency to the credit
bureau which will impact your credit rating. If we
pursue a legal remedy and obtain a judgment against you,
we will seek to enforce that judgment. If you pay and we
receive a notice of returned payment for any reason to
include insufficient funds and/or fraud, we will charge
you a minimum service fee of $35. We will also charge
you all associated costs to include attorney and
collection fees. We look forward to a mutually
beneficial business relationship.
Reactivation Fee
In the event that your account is
deactivated due to nonpayment, please check your online
billing status for the overdue amount. Your payment must
include the $35.00 reactivation fee per IP for your
account(s) to be
reactivated. You may fax credit
card information to us by filling out and printing
our form at https://www.sliplink.net/reactivate.htm or
you may send us a money order via your choice of
overnight courier. You may cancel your account at any
time and you will only be billed through the end of the
month in which you cancel. Cancellations are done once a
month at the end of the month by our staff.
Finance Charges
Invoices are aged from the date of the order. Finance
charges will be assessed to all acounts with invoices 30
days or more past due. The finance charge amount
is calculated for each invoice or previous finance
charge
entry by the number of days past due, times the daily
finance charge rate (.25 divided by 365). If the
calculated finance charge amount is less than the
minimum finance charge of $2.50, the minimum amount will
be used instead of the calculated amount.
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Contact us:
To place an order now call: 1-877-839-6826
For Pre-sales questions call: 1-916-448-8099 or
1-866-543-4121
For Technical Support call: 1-916-488-3300
sales@sliplink.net

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